This Privacy Policy explains how Upgram ([RAZÃO SOCIAL], Brazilian company registration [CNPJ]) processes the personal data of website visitors and customers under Brazil's General Data Protection Law (LGPD).
1. Data we collect
We never ask for your social-media password. Be suspicious of anyone requesting it on behalf of Upgram.
- Contact data: name, email, and phone/WhatsApp supplied with an order or support request.
- Order data: public username or social-media post link, purchased service, and order history.
- Payment data: processed by payment providers; we do not store card numbers.
- Browsing data: IP address, browser type, visited pages, and cookies used for security and improvement.
2. How we use data
- Process and deliver purchased services
- Provide support and answer requests
- Issue invoices when requested and comply with legal obligations
- Prevent fraud and protect the website
- Send order communications and, with consent, offers
3. Legal bases
We process data to perform contracts, comply with legal obligations, pursue legitimate interests such as security and service improvement, and on the basis of consent when applicable.
4. Sharing
We share only the data required by payment processors, hosting providers, and delivery suppliers. We do not sell personal data.
5. Cookies
We use essential cookies and, with permission, audience-measurement cookies. You can manage cookies in your browser settings.
6. Storage and security
We retain data only for as long as necessary or required by law and protect it with measures such as HTTPS encryption and access controls.
7. Your rights
- Confirm and access your data
- Correct incomplete or outdated data
- Request anonymization, blocking, or deletion of unnecessary data
- Request data portability
- Withdraw consent
8. Contact
To exercise your rights or ask questions, email [email protected].
9. Changes
We may update this policy. The current version and its last-updated date will always be available on this page.