Frequently asked questions

Upgram provides social media growth services such as followers, likes, views and reach. Choose a service and quantity, pay with Pix and track delivery in real time.

No. Upgram is independent and is not affiliated with, sponsored by or endorsed by any platform. Social network names only identify where each service is delivered.

Content creators, entrepreneurs, brands, artists and anyone who wants to give a profile or post an initial boost and build social proof.

No. These services can improve visibility and social proof, but sustainable growth also requires quality content, consistency and audience engagement.

Open a service page, choose the option and quantity, enter the profile username or post link and your contact details, then pay with Pix. The order is sent automatically after payment confirmation.

Most services start within minutes after payment confirmation. Total time depends on the service and quantity, and each service page shows current delivery data.

Gradual delivery makes growth look more natural and avoids receiving every interaction at once.

After payment you receive a private order page. It shows each stage, delivered quantity and completion percentage and updates automatically. Keep this link.

If delivery has not started, contact support immediately. Once fulfillment begins the destination usually cannot be changed, so check it carefully before paying.

We recommend waiting for the first order to finish. Simultaneous orders for the same destination can interfere with delivery counts.

Common causes include a private profile, a changed username or a deleted post. If none applies and the order is delayed, contact support with the order link.

We currently accept Pix with instant approval. Partner payment institutions process the transaction; Upgram does not receive or store your banking details.

It is usually instant. Once the bank confirms payment, the payment screen updates automatically and delivery begins.

Create the order again to generate a new code. Do not pay an expired Pix code.

Some payment institutions require a Brazilian tax ID to issue the Pix charge. It is used only for that purpose.

Wait a few minutes and refresh the order page. If it remains pending, contact support with the Pix receipt and order link.

Never. We only need the public profile username or post link. If anyone asks for your password claiming to represent Upgram, do not share it and contact us.

Yes. The profile and post must remain public throughout delivery. Private profiles prevent fulfillment.

We use gradual delivery, but every platform has its own rules and may remove interactions or restrict accounts. Review the rules of the social network you use.

We use only the information needed to process the order, receive payment and provide support, in accordance with Brazilian data protection law. See our Privacy Policy for details.

To make future purchases easier, some details are saved only in your browser. You can remove them by clearing browser data.

Services marked as refillable include coverage for the period shown on the page, usually 30 days. If delivered quantity drops during that period, we replace the difference at no cost.

A refund is guaranteed when a service is not delivered within the stated period: full if nothing was delivered or proportional to the missing amount. See the Refund Policy for full details.

Because delivery starts soon after payment, cancellation is often unavailable once fulfillment begins. When possible, only the undelivered portion is refunded.

Contact support with the order link and reason. Approved refunds are returned through Pix within up to 10 business days.

Open the free likes or free Reels views page, paste the post link and submit. The page shows delivery progress live.

Yes. Each person has a limited number of free requests per service, and each post can receive a free request only once. Current limits appear on the page.

No. Failed requests do not count toward your limit. Try again later or use another post.

Free requests have a fixed quantity and usage limit. Paid packages let you choose quantity, use multiple posts and include delivery tracking and support.

Use the channels on our Contact page. Keep your order page link ready so we can help faster.

We respond as quickly as possible during business hours. Orders and delivery run automatically 24/7, including weekends.

Send the order page link, destination username or link, and a description of the issue. Screenshots can help. Never send your password.